According to Ursula Vernon people were backstage to help.
I am hoping that the ramp can be changed next year. If the San Antonio Convention Center is anything like the Orange County Convention Center here in Orlando (and from pictures they seem to be kinda the same sort of general purpose convention centers) they should have several types of ramps available, including adjustable ones and one that can be bent with a little landing and put on the side of the stage -- I've seen those at the Disney convention centers as well. This, unlike, say, the number of elevators at the Hyatt at DragonCon, is a solvable problem.
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I am hoping that the ramp can be changed next year. If the San Antonio Convention Center is anything like the Orange County Convention Center here in Orlando (and from pictures they seem to be kinda the same sort of general purpose convention centers) they should have several types of ramps available, including adjustable ones and one that can be bent with a little landing and put on the side of the stage -- I've seen those at the Disney convention centers as well. This, unlike, say, the number of elevators at the Hyatt at DragonCon, is a solvable problem.