Tech question
Nov. 22nd, 2011 07:05 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
sasha_featherGlitch hasn't been working for me and I got this note from Support. Do you think my ISP could really be blocking Glitch?
Hi Sasha
It looks like you're having problems connecting to specific game server ports, 443 and 1443:
Game Server (port 443): Success (10338 ms)
Game Server (port 1443): Success (13375 ms)
Those numbers are very high, it basically means its 10 and 13+ seconds latency between your computer and us. It would be best under a second. With numbers that high, it is understandable the game can't finish loading.
You most likely have a network that is throttling access, like a proxy, a firewall, or similar security applications. This blocking could be done on your network hardware, or it could be software related. I suggest first looking at your network settings on your computer to see if you have a proxy or firewall that is blocking access to our servers, then checking network hardware like routers, switches or firewalls. After that, try contacting your internet service provider to see if they are limiting access to Glitch.
Some information on our self help test page can be found here:
http://www.glitch.com/help/faq/#q71
I hope this helps!
Kevin
Hi Sasha
It looks like you're having problems connecting to specific game server ports, 443 and 1443:
Game Server (port 443): Success (10338 ms)
Game Server (port 1443): Success (13375 ms)
Those numbers are very high, it basically means its 10 and 13+ seconds latency between your computer and us. It would be best under a second. With numbers that high, it is understandable the game can't finish loading.
You most likely have a network that is throttling access, like a proxy, a firewall, or similar security applications. This blocking could be done on your network hardware, or it could be software related. I suggest first looking at your network settings on your computer to see if you have a proxy or firewall that is blocking access to our servers, then checking network hardware like routers, switches or firewalls. After that, try contacting your internet service provider to see if they are limiting access to Glitch.
Some information on our self help test page can be found here:
http://www.glitch.com/help/faq/#q71
I hope this helps!
Kevin
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