Horses are good company -- The Witcher

It may have just been me, but part of the problem was that I found it difficult to actually find the stairs in the West Tower, and at one point when going down the stairs I seemed to end up in a bit that was not generally guest accessible. Some signs to make the stairs more obvious could have helped with the lift crush, since I was usually going up or down one level only and was happy to do that via the stairs.