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sasha_featherAs you probably know, I am one of a handful of people who run Access at WisCon. I've done this for a few years and learned a ton. Access initiatives at WisCon have largely been very successful and well-regarded.
Karen Moore recently went to WorldCon and was struck by the difference in the lack of accessibility there vs. at WisCon. She wrote us a letter to say so, and gave me permission to quote her letter in my blog. Excerpts from her letter follow:
----begin----
As difficult as it is to juggle 1,000 convention members through the Concourse Hotel’s [WisCon's event site] elevators, I have never seen a wheelchair or scooter user wait for 55 minutes to get onto an elevator at WisCon. I’ve seen that happen multiple times this weekend. It has never been necessary at WisCon to take one elevator to the ground floor, transfer to a second elevator to reach the below-ground floors, traverse a tunnel between two buildings to reach yet a third elevator in order to reach a different floor in the other building to go from one panel to the next. That is a frequent occurrence at WorldCon; in fact, one scooter user we spoke to had concluded that the best she could hope for was to be able to attend a panel in every other timeslot, because the lengthy waits at multiple elevators meant that it took her at least two full hours to navigate from one panel to the next one.
As much of a hurdle it was to move awareness of access into the forefront of people’s consciousness at WisCon, you achieved that very effectively, with announcements, signage, blue tape and multiple other means of communicating to the able-bodied that perhaps taking the stairs would not be a huge burden, and that it would be worthwhile to do so to free up elevator space for those who cannot move between floors in any other way. At WorldCon, there was nary a whisper of such messages, save for a brief blurb titled “Be Kind to your Wheel-Footed Friends” in the Saturday newsletter – and that was AFTER I buttonholed the con chair on Friday afternoon and gave him merry hell about it.
As challenging as it is to finagle a wheelchair/scooter parking spot in some of those oddly-shaped meeting rooms at the Concourse, you still manage to do so in every single one. There is absolutely NO awareness of the need for wheelie/scooter parking spaces at WorldCon. Wheelchair/scooter users are on their own to try to squeeze into space, move chairs around, and try to find a spot to settle.
And even though it is far from ideal for wheelchair/scooter users to have to use that little elevator to navigate the half-flight of stairs to reach the last two panel rooms on the first floor, at least there IS an elevator. There is at least one room in WorldCon’s venue that can ONLY be accessed if one can climb stairs, and they programmed events in that room in every single time slot of the entire con.
And finally, as much pushback as I know Access has gotten from within the committee over its mission, at least none of WisCon’s concom (that I know of) has ever seriously suggested developing an entire track of programming that doesn’t exist, located in a room that doesn’t exist, and then put the damn thing in the pocket program book, the online program and everywhere else. Evidently, someone in the WorldCon committee finds it immensely amusing to think of a convention member with no cartilage left in his hips struggling painfully down multiple escalators, across the tunnel, up more escalators, then searching through a maze of corridors for a program event, only to find a sign that essentially says “Ha, ha, gotcha, Sucker!” The con chair heard from me on that topic as well, by the way. His response? “Well, I’m sorry you don’t see the humor in it.”
-----end-------
WorldCon does have an accessibility department, but it sounds like it is not succeeding. It also sounds like, from this last paragraph, that the ConCom trolled its own membership.
I repost this here not to pick on WorldCon or to cause drama, but rather to say, here is a problem, at this covention and at others. What can we do to work on addressing this problem?
Initiatives at WisCon succeeded because of committed activists and allies. I suspect that each convention will need insiders on their con coms to bring initiatives forward-- that change will have to come from the inside.
At one convention that I won't name at present, I think that criticism around accessibility caused a very strong backlash, and that comparisons to WisCon only made the backlash worse. We were seen as condescending outsiders to their in group. My own perspective is that I have practical experience that I want to share, but, the criticism was not taken as constructive and relationships were damaged.
This is not my intention here. Better access improves things for everyone involved, and it is not as hard to implement as one might think.
Thoughts?
Karen Moore recently went to WorldCon and was struck by the difference in the lack of accessibility there vs. at WisCon. She wrote us a letter to say so, and gave me permission to quote her letter in my blog. Excerpts from her letter follow:
----begin----
As difficult as it is to juggle 1,000 convention members through the Concourse Hotel’s [WisCon's event site] elevators, I have never seen a wheelchair or scooter user wait for 55 minutes to get onto an elevator at WisCon. I’ve seen that happen multiple times this weekend. It has never been necessary at WisCon to take one elevator to the ground floor, transfer to a second elevator to reach the below-ground floors, traverse a tunnel between two buildings to reach yet a third elevator in order to reach a different floor in the other building to go from one panel to the next. That is a frequent occurrence at WorldCon; in fact, one scooter user we spoke to had concluded that the best she could hope for was to be able to attend a panel in every other timeslot, because the lengthy waits at multiple elevators meant that it took her at least two full hours to navigate from one panel to the next one.
As much of a hurdle it was to move awareness of access into the forefront of people’s consciousness at WisCon, you achieved that very effectively, with announcements, signage, blue tape and multiple other means of communicating to the able-bodied that perhaps taking the stairs would not be a huge burden, and that it would be worthwhile to do so to free up elevator space for those who cannot move between floors in any other way. At WorldCon, there was nary a whisper of such messages, save for a brief blurb titled “Be Kind to your Wheel-Footed Friends” in the Saturday newsletter – and that was AFTER I buttonholed the con chair on Friday afternoon and gave him merry hell about it.
As challenging as it is to finagle a wheelchair/scooter parking spot in some of those oddly-shaped meeting rooms at the Concourse, you still manage to do so in every single one. There is absolutely NO awareness of the need for wheelie/scooter parking spaces at WorldCon. Wheelchair/scooter users are on their own to try to squeeze into space, move chairs around, and try to find a spot to settle.
And even though it is far from ideal for wheelchair/scooter users to have to use that little elevator to navigate the half-flight of stairs to reach the last two panel rooms on the first floor, at least there IS an elevator. There is at least one room in WorldCon’s venue that can ONLY be accessed if one can climb stairs, and they programmed events in that room in every single time slot of the entire con.
And finally, as much pushback as I know Access has gotten from within the committee over its mission, at least none of WisCon’s concom (that I know of) has ever seriously suggested developing an entire track of programming that doesn’t exist, located in a room that doesn’t exist, and then put the damn thing in the pocket program book, the online program and everywhere else. Evidently, someone in the WorldCon committee finds it immensely amusing to think of a convention member with no cartilage left in his hips struggling painfully down multiple escalators, across the tunnel, up more escalators, then searching through a maze of corridors for a program event, only to find a sign that essentially says “Ha, ha, gotcha, Sucker!” The con chair heard from me on that topic as well, by the way. His response? “Well, I’m sorry you don’t see the humor in it.”
-----end-------
WorldCon does have an accessibility department, but it sounds like it is not succeeding. It also sounds like, from this last paragraph, that the ConCom trolled its own membership.
I repost this here not to pick on WorldCon or to cause drama, but rather to say, here is a problem, at this covention and at others. What can we do to work on addressing this problem?
Initiatives at WisCon succeeded because of committed activists and allies. I suspect that each convention will need insiders on their con coms to bring initiatives forward-- that change will have to come from the inside.
At one convention that I won't name at present, I think that criticism around accessibility caused a very strong backlash, and that comparisons to WisCon only made the backlash worse. We were seen as condescending outsiders to their in group. My own perspective is that I have practical experience that I want to share, but, the criticism was not taken as constructive and relationships were damaged.
This is not my intention here. Better access improves things for everyone involved, and it is not as hard to implement as one might think.
Thoughts?
Venues for change
Date: 2012-09-04 07:36 pm (UTC)Selkie
(Access Services, Arisia)
Re: Venues for change
Date: 2012-09-04 10:16 pm (UTC)It's really, really hard to integrate the understanding and implementation of access needs across the board among all departments involved in putting on a convention. It requires a major cultural shift, one that often means multiple years of incremental improvements, and inevitably there is pushback from others on the committee who just don't perceive it as a priority. But using that as an excuse to do nothing is no excuse at all; any change, any improvement, even in baby steps, is progress.
Re: Venues for change
Date: 2012-09-04 10:31 pm (UTC)http://www.nea.gov/resources/accessibility/pubs/DesignAccessibility.html
to try and facilitate the cultural shift, and remind people that Access is everyone's job from Hotel Search to Publications to Con Suite, and it works better (and is less effort) if you think about everyone from the start of planning the con, instead of just tacking on an Access person at the end.
Arisia isn't WisCon, but we are trying...
https://sites.google.com/site/sfaccessibility/
I hear you on the cultural shift, and incremental change, and I feel like WorldCon is such a hard case for this, because of the turnover in staff from year to year, with not a lot of overlap.
Re: Venues for change
Date: 2012-09-04 11:31 pm (UTC)As a not-currently-disabled convention member, I think the part of WisCon's Access page that I find the most useful is the section toward the very bottom that explains useful ally behavior. That's the piece that seems to me hardest to integrate: getting non-disabled con-goers to understand, embrace and implement universal access. Speaking for myself, for a very long time, I had a horror of saying/doing ANYTHING lest it be the wrong thing, so having clear, specific and achievable suggested behaviors to strive for is tremendously helpful.
Con venues are hard to find, particularly for an event the size of a typical WorldCon. When a committee has to choose between a site that offers lots of programming space and lousy access vs. one that offers great access but limited programming space, well, it's easy to understand why they'd opt for the place with lots of room for programming. But that is EXACTLY the situation in which it becomes critical to go to extra lengths to communicate to all members how to be useful allies, how to facilitate and support access needs, and especially to work with all departments to be sure that access is fully integrated into the entire con. So thank you for speaking up at SMOFcon on the subject - and I hope to hear how the message is received.
Wups, sorry, forgot to identify myself. It's the email writer quoted in the first post again.
Re: Venues for change
Date: 2012-09-04 11:37 pm (UTC)Re: Venues for change
Date: 2012-09-07 06:41 am (UTC)Re: Venues for change
Date: 2012-09-05 12:39 am (UTC)Re: Venues for change
Date: 2012-09-05 12:51 am (UTC)Re: Venues for change
Date: 2012-09-06 06:14 pm (UTC)Large print signs that identify rooms that stick out into the hall (like this: http://www.flickr.com/photos/juliastarkey/525390514/) help everyone. It makes it much easier to figure out where rooms are.
Marked chairs for people who are hard of hearing benefits tons of people. Sometimes a certain room is hard for someone to hear in or someone's ears are clogged from flying. Being able to easily sit up front is great.
Um. Things.
I also think it's important for persons doing accessibility to have some sense of disability rights and culture. This is more relevant for people who are able bodied. I found it enormously helpful to spend some time reading blogs etc